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Damages on our products might occur due to careless handling in a process of packaging or distributing.
If a wrapper is torn or open, the food might be concerned with its spoilage due to aeration. Please don't eat it and contact where you bought it or customer service center (080-002-1100) to have a refund or exchange for the food.  

A Every product made by MANIKER F&G has the company's own logo on its wrappers and try to be distributed by each local business branch. If you need to check it, please contact a customer complaint board within a homepage or Customer Service Center (080-002-1100).

A Consumer Centered Management (CCM) is a system that sets up all activities conducted by enterprises from a consumer standpoint with a focus on customers and evaluates and certifies whether the enterprises continue to improve the relevant management activities.

CCM is a more trustful certification system certified by Fair Trade Commission and operated by Korea Consumer Agency.

 

For our efforts and more details about CCM certification, please check Customer Support > CCM Certification at a homepage.

A If you contact the customer complain board within a homepage, business counseling board, the relevant branch office, or authorized agent for inquiries about MANIKER F&G's products, we will deal with it as fast as we can.

 

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There is a possibility that fine bones might be mixed in meat. We thoroughly check our products and process them, but sometimes fine bones are likley to be found in the products. Please check and read matters that require attention written in a wrapper and contact Customer Sevice Cetner (080-002-1100) during the failure.  

A It would be better for you not to eat them if today's date is after the expiration date even though they are frozen products.

 

A The fungi never live in refrigeration. You might mistake substances carbonized in a process of processing for the fungi. Please contact our Customer Service Center (080-002-1100).

 

A If you contact us via a tap of Customer Support > Inquiries > Distributor Inquiry at the homepage, your inquiry message will be immediately delivered to the relevant local manager through SMS notifications, and you can fianlly get an answer.

 

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They go through different processing processes and storage methods. Also, they have different textures after cooking. You need to keep mung bean ginseng chicken soup refrigerated, but store gold ginseng chicken soup at room temperature. We make different meat brothes for two products and take different hours to cook. For more details, please check the product introduction within a homepage.

A Silver is known for turning black when it gets access to toxic substances. However, this doesn't mean that everything is toxic. Chicken carcass (a lot of sulfur ingredients are included in chicken bones) contains sulfur and iron ingredients that are hamless to humans. So, after heating the chicken carcass for a long time, the sulfur ingredients are eluted and exist in the divalent ion state. For this reason, it comes in black when you put a silver spoon in the hot chicken carcass. This is silver sulfide, and the food is harmless. 

 

A MANIKER F&G's homepage offers information about our products in detail, and you can purchase our products in several online social commerces such as Auction and 11st and online shopping malls such as Lotte Mart Mall and Homeplus Mall.

 We are prepared for launching our own online shopping mall for customers to be able to purchase our products at a homepage.

A The black substances come up while cooking chicken foods because of the chicken's natural color. It looks black because its color contains iron. Thus, you can eat it with an easy mind.

 

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1. Counseling Procedure
Customers' valued feedback will be immediately delivered to the relevant department, and the person in charge will be answered as soon as possible via a phone call, e-mail, or visit.

We will strive to always listen to customers' opinions carefully.

 

2. Customer Complaint Handling Procedure
   1)  Customers' complaints will be accepted via a variety of channels (Internet, phone call, letter, and others).
       - Free counseling Call : 080-002-1100
       - counseling Hours : 9 a.m. ~ 5:30 p.m. on weekdays
       - counseling by Letter :  MANIKER F&G Customer Service Center, 36-2, 144-gil street, Baegokdaero, Idong-myeon, Cheoin-gu, Yongin-si, Gyeonggi-do
       - counseling at a homepage  :  Customer Support > Board of the Customer Complaint
    2) The complaints will be shared with the relevant department live in real time through the Customer Service Center.
    3) The relevant department confirms the complaints and takes actions for them and finally tries to improve the quality and products.
    4) Product issues will be rapidly handled based on customers dispute resolution standards announced by Fair Trade Commission.

3. customers dispute resolution standards
We will properly refund your money or exchange our defective products to compensate the consumer injury based on customers dispute resolution standards announced by Fair Trade Commission.